Ethridge Udy
map-marker Ashburn, Virginia

You suck!

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Everything about This Store sucks right now- it didnt used to. Whst happened?itxkycixgixigxkxyxkccykccyocyocykch. My I need to reach some by phone! My issue cannot be resolved because your website is not working
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Anonymous
map-marker Montreal, Quebec

Payment problem

I am unable to place my order as I was not fast enough to put the amount of money in my prepaid Visa card. It was refuse. Since then I tried again to place my order with the money in my card but to no avail. I contacted my bank everything is ok on that side. But in your part the same message is appearing on my payment page. ( there seem to be a problem with the payment). What should I do not to miss my chance of ordering? Thanks for your reply
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Nadja Fgl
map-marker Indianapolis, Indiana

I never received my shoes

I never received my shoes I need a refund for my shoes . Dolls kill Please get back with me as soon as possible
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User's recommendation: Make sure you receive your order

Liron A

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Verified Reviewer

Dolls Kill - Review in Footwear and Clothing category

Please contact me with my phone number! I returned you few things that they order and I didnt never received anything from you!
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Preferred solution: Full refund

2 comments
Guest

It will not happen.

Guest
reply icon Replying to comment of Guest-2272165

And how would you know that? Your only affiliation with that website is that you are a creeper who makes insulting remarks about their customers.

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Amanda A Xjw

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Package not received

Dolls Kill - Package not received
I don't have my package want refund. I have looked everywhere can't find it very frustrated want a refund. 1225 Winans Ave Bourbonnais il 6914
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Loss:
$46

Preferred solution: Full refund

User's recommendation: Idk not happy

Cassie M Osq

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| map-marker La Mesa, California

Hands down my favorite store EVER!

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Dolls Kill - Hands down my favorite store EVER!
Dolls Kill - Hands down my favorite store EVER! - Image 2
Dolls Kill - Hands down my favorite store EVER! - Image 3
Dolls Kill - Hands down my favorite store EVER! - Image 4
Dolls Kill - Hands down my favorite store EVER! - Image 5

I have loved Dolls Kill since they first opened but only started ordering from them this past year when they changed their return policy. I wanted to buy SO many adorable products and didnt want to be stuck keeping the things I didnt want or only getting a store credit.

I am grateful they have easy returns now! Dolls Kill has done way more than just taken over my entire wardrobe haha, the company has truly inspired me to be myself. I want to cry at how much Ive grown just from dressing more like me! I dropped a LOT of weight this past year and if it werent for Dolls Kill reasonable prices, I doubt I would have been able to give my wardrobe a total overhaul!

I cant believe how frequently strangers compliment my clothes and seem to see me much more accurately. Even my friends resonate with this new me more. Ive been called a character my whole life my friends say Im a cross between Elle Woods and Bubbles from the PPG lol! Now I proudly rock that vibe thanks to Dolls Kill.

I couldnt say more positive things about the company and what their store has done for my confidence!

I only wish they added a section for reviews or more details about the product youre buying. Still, Ill proudly remain a loyal doll for life!

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Pros:
  • Good customer service
  • Quick solution
  • Unique inventory

Preferred solution: Just thanking them :)

Anonymous

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Verified Buyer
| map-marker Tampa, Florida

Package

Dolls Kill - Package
Insufficient address send Refund! Package never arrived got an email that it got sent back so just send me back my money at least after ruining Halloween
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2 comments
Guest

Halloween is for children. This trend towards an actual 'holiday' are absurd.

It's just an excuse for 'adults' to drink and act like children.

It's ugly and uncomplimentary. Amateur night.

Guest
reply icon Replying to comment of Guest-2272166

You need help. You obviously hate the world and everyone in it.

Go sulk under your rock and let the rest of us enjoy ourselves. No one cares what you think!

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Zoey C Anq

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They stole my money

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Dolls Kill - They stole my money
Purchased boots, never received, they wont send me my refund. Basically stolen my money. Contacted them, their contact number for the UK is non existentthey dont get back to you for 7 days (they arent getting back to me at all now). Absolutely shambolic service..do not purchase from this company if you like not being stolen from!
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Loss:
$110
Cons:
  • Steal your money

Preferred solution: Full refund

User's recommendation: AVOID AT ALL COST!

Anonymous
map-marker Strongsville, Ohio

Order was never sent

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Ordered a dress for kids homecoming and paid for expedited shipping. When it wasnt here in a week we contacted customer service and discovered that the dress was not only not going to be here on time but that it was never going to be delivered.

With just three days until homecoming the dress in kiddos size was out of stock. Insult to injury I was offered store credit!

I demanded a full refund to my card. Why would I trust them to get anything to me now?

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1 comment
Guest

Homecoming ? Barf.

I hate how these school districts waste tax money on idiocy. I work for that money so they can piddle it away on B-S. The state and local governments are far worse than the federal (even though that, too is a mess) and pick your corpse as clean as vultures every chance they get. Don't let your kids fall into their lotus eater traps ; teach them to boycott homecoming, proms, anything else school sponsored and terribly expensive.

I boycotted them all for years until my liberation from the Gulag in 1974. I spent prom night camping out in the sticks and watching a rare double meteor shower ; much better than a powder blue rented suit, crummy music, and silly looking outfits on girls you're used to some other way.

Loren A Lrz

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Verified Reviewer

Loren

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I returned many things but I didnt receive no money and no answer!!! My friend she got like a gift card I dont understand why I dont get anything I spent a lot of money
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Preferred solution: Full refund

Anonymous
map-marker Moses Lake, Washington

Need to speak to someone on the phone

Why is there no call center for this company I need to do a return but theyre trying to pocket the money
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User's recommendation: Don’t get your money back

Anonymous
map-marker Atlanta, Georgia

To cancel an item off my order

Been trying to contact them for 3 days to cancel an item off my order and I dont want store credit I want my money back I spend with them for the BS
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Anonymous
map-marker Miami, Florida

Package never arrived

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After putting in the complete address my Halloween costume never arrived! After calling DHL and USPS I found out my package never made it and got sent pack to California; where us sent it from. My order is #595879 and I would like to receive a refund for an order I never received!
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Anonymous
map-marker Saint Cloud, Minnesota

Question about order

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I called them to ask if my package was on its way cause I literally paid 2-3 days shipping and it's been 5days and when I called my call got stopped people I could say something. I literally paid extra just for them not to come early. I'm truly disappointed.
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Anne C Fst

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Verified Reviewer
| map-marker Manchester, England

Customer services communication

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Dolls Kill - Customer services communication
Dolls Kill - Customer services communication - Image 2
Had an issue with an item that arrived with a fault. The Dolls Kill customer service team were straight on the case, took an interest in what the issue was, and offered a swift resolution. If only all firms had customer service this good! Many thanks Happy
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Pros:
  • Cute clothes
  • Excellent customer service
Cons:
  • Expensive to return from uk
  • No uk returns address

Preferred solution: Let the company propose a solution

User's recommendation: Speak to customer services - they’re there to help!

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