Tehani Tfy
map-marker Newark, New Jersey

My boots haven’t shipped yet

I ordered my boots 2 weeks ago and it still havent shipped out yet and I cant get in touch with anyone
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User's recommendation: Get a phone number to communicate with customers

Nadia P Uum

Waiting for a order

My order was due to come this Friday and has now been changed to be delivered on Monday instead I need the outfit for Sunday I was hoping there may be some way of me getting it in time for then if possible can I request a phone call to discuss this matter please
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Charlotte, North Carolina

I finally received my boots, not in the 2 days I paid $5.00 for.

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I finally received my boots, even though I did not receive them in the 2 day time frame I paid for, nor did I get a refund. They are beautiful.
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User's recommendation: I would recommend this company

Anny Coc

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Verified Reviewer
| map-marker Frisco, Texas

Missing package

Ive sent two messages and have not received an answer yet, my package is missing and i really need an answer asap. the shoes are for brianna lee and 1814 Scott Sherman Texas 75012, Her email is blee08973@***.com. Please sent info soon, I have already sent picture of shoes and info of purchase Shoes Dream Escape
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Dolores M Adh
map-marker Monrovia, California

Damage item

Dolls Kill - Damage item
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Dolls Kill - Damage item - Image 3
I just got home and my Order #139**** the my item arrived damaged this not acceptablehad no reinforcement and was not even in a box.
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Loss:
$40

Preferred solution: Full refund

User's recommendation: Put in box and add a sign that sat fragile

Anonymous
map-marker Ventura, California

Dispute a charge

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DThis company is terrible, I was fraudulently charged for something on my card and theres no number or anyone to talk to this needs to be refunded to my card asap
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User's recommendation: Do not order from this company

Nadine P Lxz

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Verified Reviewer

Never received my order

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Never received my order or a refund, I have no way of contacting them. I sent emails and nothing in return
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Loss:
$67

Preferred solution: My order or my refund

User's recommendation: BE AWARE!

Eloisa G Vyd

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Verified Buyer
|

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Verified Reviewer
| map-marker New York, New York

Order is wrong

Dolls Kill - Order is wrong
Dolls Kill - Order is wrong - Image 2
I got a wrong order i bought a sneakers you sent a sandals i don't want that I need my right order a soon as possible please thank you
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User's recommendation: Please check the item im buying

Anonymous
map-marker San Diego, California

Didn't honor my shipping choice

I chose overnight and once payment was getting processed it switch to 2-3 days. This is not acceptable.
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Anonymous

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Verified Buyer
| map-marker Broomall, Pennsylvania

Will not issue a refund for I’ll fitting cheap clothing.

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Dolls Kill - Will not issue a refund for I’ll fitting cheap clothing.
Clothing is low quality. They will not refund money. You will be stuck with a gift card. The customer service no. will direct you to the website.
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User's recommendation: Look else where fit a shopping app that will refund your returns.

Lisa B Fur

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Verified Buyer
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Verified Reviewer
| map-marker San Francisco, California

Paid for overnight shipping a week ago and still no delivery

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Dolls Kill - Paid for overnight shipping a week ago and still no delivery
I purchase much trip pants for daughters bday which is today I ordered pants on Saturday and its now Tuesday and they r still saying that it wont arrive until a day or so more
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Cons:
  • Order was never delivered

Preferred solution: Price reduction

User's recommendation: Don’t order

1 comment
DollsKillCares

Hi Lisa, we're sorry to hear about this. Please send over your order # so we can help out, or you can reach out to us via our contact for at: https://***/hc/en-us/requests/new

Shavone W Hkl

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Verified Reviewer

Damaged Cheap Shoes- Glue and Sole hanging off!!

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Dolls Kill - Damaged Cheap Shoes- Glue and Sole hanging off!!
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Dolls Kill - Damaged Cheap Shoes- Glue and Sole hanging off!! - Image 3
Dolls Kill - Damaged Cheap Shoes- Glue and Sole hanging off!! - Image 4
Dolls Kill - Damaged Cheap Shoes- Glue and Sole hanging off!! - Image 5
Dolls Kill - Damaged Cheap Shoes- Glue and Sole hanging off!! - Image 6
I received 3 separate orders with damaged shoes! Another order with damaged clothing. They have the WORST customer service team EVER!! They never want too accommodate for their screw ups OR provide a REFUND to purchase more *** SHOES
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Loss:
$5000

Preferred solution: Full refund

User's recommendation: Only purchase Accessories… maybe?

Sparkles P

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Verified Buyer
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Verified Reviewer
| map-marker San Francisco, California

Zero stars bs as website

Dolls Kill - Zero stars bs as website
Ive made my purchase on may 25th I was told it was shipped on may 28th it is now June 23 still nothing. No updates nothing same tracking number all bs. I was supposed to be a new order shipped out but still nothing seeing same ole location, date, and tracking number from the day I purchased the item. I was refunded for only shipping now I just wont all my money this is so unprofessional never again
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Loss:
$24

Preferred solution: Full refund

User's recommendation: Don’t order from this bs website no matter how cute the bs is

1 comment
DollsKillCares

Hi Sparkles- I'm so sorry to hear about this. Please send over your order #, or reach out to us through our contact form and mention this review so we can help out ASAP! https://***/pages/contact

Resolved
Loras Ywe

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Verified Reviewer

Resolved: Faulty Item, great response

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Updated by user Jun 13, 2023

Company fixed the issue and I have been provided with full refund. I emailed them, they replied, I supplied photo proof and requested a refund which they agreed to straight away.

Original review Jun 13, 2023
I purchased a pair of boots, they were two different sizes when they arrived. I contacted Dolls Kill and they replied straight away. The customer service team was friendly and helpful. They refunded my money without any issues. I have made many purchases from Dolls Kill and will continue to do so.
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Pros:
  • Great customer service resolved my issue immediately

Preferred solution: Full refund

Lynne C Hpu
map-marker Brooklyn, New York

Issue with product

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I bought my daughter a pair of shoes which I gave to her for her birthday on July 4th 2023. She wore them the following day and the belts immediately broke I reached out to dolls kill immediately and got a fast response saying they will shoot me a new pair of shoes in the same style and size. On July 11th I still did not receive the shoes so I started to try reaching out to them where all I got was a generic message saying they'll get back to me within 24 to 48 hours well here we are 10 days later and nobody will respond to my numerous requests for a pair of shoes I will never order from this company again and it's a shame because I've been using them for years and I never had an issue until now

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User's recommendation: Only buy from here if you're super positive that the size of the item will fit you because you'll go through *** to get a return or exchange