Dolls Kill
Reviews and Complaints
My boots haven’t shipped yet
User's recommendation: Get a phone number to communicate with customers
Waiting for a order
Preferred solution: Deliver product or service ordered
I finally received my boots, not in the 2 days I paid $5.00 for.
User's recommendation: I would recommend this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Frisco, TexasMissing package
Damage item
Preferred solution: Full refund
User's recommendation: Put in box and add a sign that sat fragile
Dispute a charge
User's recommendation: Do not order from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received my order
Preferred solution: My order or my refund
User's recommendation: BE AWARE!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkOrder is wrong
User's recommendation: Please check the item im buying
Didn't honor my shipping choice
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Broomall, PennsylvaniaWill not issue a refund for I’ll fitting cheap clothing.
User's recommendation: Look else where fit a shopping app that will refund your returns.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Francisco, CaliforniaPaid for overnight shipping a week ago and still no delivery
- Order was never delivered
Preferred solution: Price reduction
User's recommendation: Don’t order
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Verified ReviewerDamaged Cheap Shoes- Glue and Sole hanging off!!
Preferred solution: Full refund
User's recommendation: Only purchase Accessories… maybe?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Francisco, CaliforniaZero stars bs as website
Preferred solution: Full refund
User's recommendation: Don’t order from this bs website no matter how cute the bs is
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Faulty Item, great response
Company fixed the issue and I have been provided with full refund. I emailed them, they replied, I supplied photo proof and requested a refund which they agreed to straight away.
- Great customer service resolved my issue immediately
Preferred solution: Full refund
Issue with product
I bought my daughter a pair of shoes which I gave to her for her birthday on July 4th 2023. She wore them the following day and the belts immediately broke I reached out to dolls kill immediately and got a fast response saying they will shoot me a new pair of shoes in the same style and size. On July 11th I still did not receive the shoes so I started to try reaching out to them where all I got was a generic message saying they'll get back to me within 24 to 48 hours well here we are 10 days later and nobody will respond to my numerous requests for a pair of shoes I will never order from this company again and it's a shame because I've been using them for years and I never had an issue until now
User's recommendation: Only buy from here if you're super positive that the size of the item will fit you because you'll go through *** to get a return or exchange
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Hi Lisa, we're sorry to hear about this. Please send over your order # so we can help out, or you can reach out to us via our contact for at: https://***/hc/en-us/requests/new