Dolls Kill
Reviews and Complaints
They sent wrong package to my house I have someone else's order here....
Preferred solution: Deliver product or service ordered
Never recieved my order
- Delivery speed
- Items received
Preferred solution: Full refund
CS ignored me
User's recommendation: Buy somewhere else
I haven't received my order
- Horrible customer service
Preferred solution: Deliver product or service ordered
Delivery issue
Delivery
I need them to send the return label to ups
- Clothing is unique and well-curated
- Sizing issues
Preferred solution: I just need that label sent to ups..
User's recommendation: Ehh
Never recieved my order
User's recommendation: Never
Question about shipping and my item
User's recommendation: Dont even try
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong Address
- Unique collection
- Out of stock item
- Store credit policy
- No customer service number
Preferred solution: Full refund
User's recommendation: Don't order from Dollskill
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShipping
Preferred solution: Let the company propose a solution
Question about shipping and my item
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cant wear my new sneakers
- Nails in my shoe
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint dealt with quickly
Placed an order from uk which had not been received after 4 weeks. I asked dollskill staff to investigate with carrier.
They came back to me to apologise that there is a problem within the carrier and I will not be receiving my order and the item I ordered was now out of stock !!
Obviously I was very very upset as I had waited so long and had put the delay down to the covid-19 epidemic so had been patiently waiting.
At the end of the day, these things happen and the fault was with DHL carriers and not with dollskill.
They answered my emails promptly and issued a credit straight away for me.
My advice to anyone ordering from uk is to pay for express delivery, this will be sent by UPS who are much more reliable. I have done this twice e before as I needed them quickly and received them even quicker than quoted date.
- Quick precessing and customer service help
- No cash refund
- Only credit note for returned items
User's recommendation: Customer service is first class, but from previous experience always use express service and keep in mind extra international shipping costs. Mine was between £28-£35 but shoes were amazing so well worth it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Philadelphia, PennsylvaniaMy order haven't been delivered yet. I selected next day delivery
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