Maya R Zsh
map-marker Houston, Texas

They sent wrong package to my house I have someone else's order here....

I ordered a dress and boots on the 14th. Took two weeks to come. I finally get it this morning and its big bag from dolls kill with someone elses order in it
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Preferred solution: Deliver product or service ordered

Daphne B Mvg

Never recieved my order

My package was suppose to be delivered oct 15 never got i
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Loss:
$65
Pros:
  • Delivery speed
  • Items received

Preferred solution: Full refund

Anonymous
map-marker Berlin, Land Berlin

CS ignored me

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Doc Martens came damaged. CS ignored 7 emails and multiple phone calls. Terrible!
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User's recommendation: Buy somewhere else

Natasha O Hlc

I haven't received my order

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Dolls Kill - I haven't received my order
I placed an order over a month ago and still have not received my order number is 212********
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Loss:
$100
Cons:
  • Horrible customer service

Preferred solution: Deliver product or service ordered

Madyn Fgz
map-marker Albuquerque, New Mexico

Delivery issue

It said theyre unable to receive calls at this time and that the only way to get ahold of them is via text or email.
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Kaidon Mre
map-marker Los Angeles, California

Delivery

I need my outfit right now. I paid extra. this is very insane to me
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Kerrie F Nlq

I need them to send the return label to ups

Dolls Kill - I need them to send the return label to ups
Dolls Kill - I need them to send the return label to ups - Image 2
My package is currently at my ups store right now. I have tried to send the email with my return label about 5 times. I even sent it to an employees email. I was wondering if you guys could try sending it to theups2500@***.com Please let me know, I dont want this to be an all day thing returning a package lol.
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Pros:
  • Clothing is unique and well-curated
Cons:
  • Sizing issues

Preferred solution: I just need that label sent to ups..

User's recommendation: Ehh

Caylen Ygk
map-marker Philadelphia, Pennsylvania

Never recieved my order

Never ordering from them in my life
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User's recommendation: Never

Anonymous
map-marker Philadelphia, Pennsylvania

Question about shipping and my item

Nothing at all the phone is set up to never have you speak to a live person
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User's recommendation: Dont even try

Katie T Bpi

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Verified Reviewer

Wrong Address

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I had 3 separate orders, the third one going to my friend in Boston(I live in California). They sent all of my items to Boston and because it was under my name her package center sent it back assuming it was the wrong address. I had already emailed them to change my address and send the packages to me when they were returned to the facility but of course they got sent back to Boston where my friend received them and had to send them to me. Now 3 months later I have the packages but not everything I love and I want to return the boots I got because they don't fit but they say it's over 30 days so I will have to pay for shipping myself. Ridiculous. I'm done with dolls kill after this.
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Loss:
$50
Pros:
  • Unique collection
Cons:
  • Out of stock item
  • Store credit policy
  • No customer service number

Preferred solution: Full refund

User's recommendation: Don't order from Dollskill

kelle m Lzr

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Verified Reviewer

Shipping

Paid for expedited shipping 9/1/2020 and stuff won't be here until 9/8/2020, how is that expedited and I want my shipping refunded
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Loss:
$5

Preferred solution: Let the company propose a solution

Anonymous
map-marker Tampa, Florida

Question about shipping and my item

Havent answered me yet just emailed them hope I hear back shortly
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Heather S Cot

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Verified Reviewer

I cant wear my new sneakers

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Dolls Kill - I cant wear my new sneakers
Dolls Kill - I cant wear my new sneakers - Image 2
My order arrived this friday and I finally tried them on but there are nails sticking through the sole in the bottom of one shoe. I can't remove them. Also I'm pretty sure in going to have to get a tetanus shot now
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Cons:
  • Nails in my shoe

Preferred solution: Let the company propose a solution

Jane H Znr

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Verified Reviewer

Complaint dealt with quickly

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Placed an order from uk which had not been received after 4 weeks. I asked dollskill staff to investigate with carrier.

They came back to me to apologise that there is a problem within the carrier and I will not be receiving my order and the item I ordered was now out of stock !!

Obviously I was very very upset as I had waited so long and had put the delay down to the covid-19 epidemic so had been patiently waiting.

At the end of the day, these things happen and the fault was with DHL carriers and not with dollskill.

They answered my emails promptly and issued a credit straight away for me.

My advice to anyone ordering from uk is to pay for express delivery, this will be sent by UPS who are much more reliable. I have done this twice e before as I needed them quickly and received them even quicker than quoted date.

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Pros:
  • Quick precessing and customer service help
Cons:
  • No cash refund
  • Only credit note for returned items

User's recommendation: Customer service is first class, but from previous experience always use express service and keep in mind extra international shipping costs. Mine was between £28-£35 but shoes were amazing so well worth it

Dayon Wsr

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

My order haven't been delivered yet. I selected next day delivery

I selected next day delivery. I Have yet to receive my package
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