Michelle A Xqr

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Missing Package

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I called the 800 number and they have a recording saying email them and it hangs up so you don't even get to speak with anyone about your issues!! Its bs! And there is no place on the shipping options to choose package protection so they aren't responsible for missing things because they chose a different shipping option for me! Its was supposed to be UPS not UPS surepost!!
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Loss:
$51
Pros:
  • Cute items
Cons:
  • No customer service if there abproblem

Preferred solution: Full refund

User's recommendation: Shop elsewhere its not worth it

Lynette C Hhw

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Verified Reviewer
| map-marker San Bernardino, California

Hello, i just opened my package, and i have a problem:(

I was very excited for my purchase on the carebears coat i ordered and there are what it looks like pen marking all over the front near the pockets of the jacket!! This was almost $100 and it came ruined!! :(.. I'm very sad about it. I need to talk to somebody about this. I'm very upset. I ordered a top and it was perfectly fine. But the jacket is not at all. Please contact me to see how you can fix it. Thank you.
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Pros:
  • I love this site
Cons:
  • Just upest that it came damaged on a 100 coat

Preferred solution: Full refund

Adriana W Vem

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My sons is the wrong size

Dolls Kill - My sons is the wrong size
Dolls Kill - My sons is the wrong size - Image 2
Dolls Kill - My sons is the wrong size - Image 3
My shoes is the wrong size an I need a size 7 ? How do I send them back I love the shoes they are for my birthday need a bigger size
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Preferred solution: Full refund

Dametrice T

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Verified Reviewer

Refund back on my debit card.. I do not want a gift card

Please refund my amount to my debit card.. I do not want a gift card. I do not need a gift card from you all I didnt pay you with a gift card I purchased a item from my debit card and thats what I want refunded back onto my card card.. Neither do I want store credit so please dont send me no email about credit/gift card details..
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Loss:
$75

Preferred solution: Full refund

Shelley G Oov

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Verified Reviewer

Returns difficult no service

Well I'm updating...I've emailed them...no response. No confirmation of my return...zero customer service. This is not Temu...things can be expensive so returns NEED to be addressed. Stay away if you can help it or make sure what you're ordering is what you want!Don't
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Pros:
  • Good clothing quality
Cons:
  • Impossible returns

Preferred solution: Full refund

User's recommendation: Do not recommend

Jennifer B Urv
map-marker Boulder, Colorado

My order was canceled

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My order has been fixed and everything is good. Thanks so much for the fast response and fixing the issue quickly. I will continue to be a loyal customer. Thankyou!
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User's recommendation: Absolutely

James W Ccb

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Verified Reviewer

Bad Communication

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1. Gave me an incorrect tracking number 2. Customer service delays 3. Was told my order is likely shipped' Buy a representative Who name is paige and says she's a supervisor 4. Haven't been updated with a New tracking number SINCE order was placed 5. I do not recommend ordering here Especially if you're in a rush for an event
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Pros:
  • Wrond tracking
  • No updates
Cons:
  • Dont recoommend to abnyone

Preferred solution: Deliver product or service ordered

1 comment
DollsKillCares

Hi James, I'm so sorry to hear about your experience. Please reply with your order # so I can follow up with you!

Margie F Lou

I didn't receive my refund

I didnt get a refund for shoes I returned and I shouldnt have to pay 30$ for someone to answer my question I just ordered 2 pairs of shoes and the shoe I returned should have been credited back to my account look at the last order and credit my account Im pissed I want to talk to someone about this and Im not paying for someone to talk to me I have been a customer of over 5 years
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Loss:
$40

Preferred solution: Full refund

Jennifer B Urv
map-marker Boulder, Colorado

They cancelled my order twice!

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They cancelled my order twice. Won't tell me why they keep doing this. They didn't give me a reason why they keep doing this. Then tried calling and none of the numbers actually work! Absolutely the worst customer service even I'm pissed alright
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Trenda Rng

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Verified Reviewer
| map-marker Atlanta, Georgia

Exchange

Dolls Kill - Exchange
Dolls Kill - Exchange - Image 2
My Motto jacket came malfunction the belt is broken also the jacket is the wrong size! I would like to exchange this item for a smaller size Motto jacket. My daughter loves it but we need to exchange. Thank you
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User's recommendation: No one to speak with!

Grace W Fjf

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Verified Reviewer

I was overcharged. Website did not give 25% discount as advertised.

The website glitched and I was charged full price after entering discount code currently. I was in the process of checking out and the website went offline and ended up not entering my discount code. I would like to apply my discount code to my last order. It would be helpful if this site had a working customer service number where problems could be resolved.
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Loss:
$100
Cons:
  • No customer care

Preferred solution: Price reduction

Grace W Fjf

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Verified Reviewer
| map-marker Young Harris, Georgia

Very upset! This website overcharged me by at least $100.00 today!

This website has put out a false advertisement of 25% off everything with code slime day which did not work when I entered it therefore I over paid by at least $100 on clothing that I just purchased a few minutes ago.
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Toga K

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Verified Buyer
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Verified Reviewer
| map-marker Dallas, Texas

My order missing

Dolls Kill - My order missing
Dolls Kill - My order missing - Image 2
Order hasn't been shipped I actually have proof of purchases on bank account I actually called my bank too
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Jarelis V

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Verified Buyer

Delivery issue

Dolls Kill - Delivery issue
Dolls Kill - Delivery issue - Image 2
I payed for order to come in 2-3 days and its saying is going to deliver to my house feb. 27 I need a call from the company cause the order is for a birthday and their birthday is on the 24th. If I have to pay more for earlier delivery I will.
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker San Francisco, California

Coat color question

Hello, I was sent a link to start a return, and it said that the item is not eligible for return. Is it possible to get a return label to send this faux fur coat back? The color of the coat portrayed online is not what I received in the mail.
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