Dolls Kill not up front about returns policy
I ordered a hoodie online from a company called Dolls Kill, which came up on a Google search when I was looking for this particular product. They had the best price I could find out there for the product so I ordered it through them. When the product arrived, it wasn't what I expected and I returned it within 24 hours. I charged the product to my credit card, but they didn't reimburse me. When I contacted them they said they only offered store credit or exchanges. Even though the product was returned in the exact condition it was sent.
I checked the receipt and NOWHERE on the RECEIPT was the information that the product I ordered couldn't be returned for the full cost. Also NOWHERE on the RECEIPT or the CHECKOUT PAGE does it state that customers can only return a product for store credit or an exchange. The only place they state their return policy is on their customer service page, which is buried in a link at the bottom of their site. NOWHERE on their MAIN PAGE does it state their return policy nor on their clothing description pages, and again NOWHERE on their CHECKOUT PAGE at anytime does it outline their return policy. This should be made clear at every step of the purchase. An honest company would do so, and I have purchased from honest companies online who have made their policies clear and noticeable before the checkout process was complete in case I wanted to change my mind.
Dolls Kill does NOT appear to be an honest company. I have returned their product in mint condition, even in the same bag in the same manner it was packaged and there is no loss to them, but they refuse to give me back my $140!!!
I have fruitlessly searched their site for a possible replacement item, but it looks like they make clothes for crack whores, hookers and wannabe cocaine addicted teen models. No normal human being would wear their clothing and I certainly don't want anything they offer.
I have complained to my credit card company and the California Attorney General's office with no success so far. Apparently it's acceptable for this company to take my money and supply me nothing in return.
I advise anyone looking to purchase from Dolls Kill to avoid doing so. You probably will end up out several hundred dollars and with nothing to show for it.
Monetary Loss: $140.