Dolls Kill - IMPOSSIBLE to contact
When going through the payment process, they used my PayPal address as shipping address, without asking or notifying me -- since I live on the other side of the world now, would never want it to go there. ALSO they just added $10 extra shipping fee on top of it, because of foreign address, ALSO without asking my permission or notify me.
So I entered my payment info and then wondered "why are they not asking for my e-mail or shipping address"; to find out through my PayPal account that they used the wrong address. All within 3 minutes after ordering. Took FOUR days of daily texting, calling, e-mailing to get a hold of this bs company, to get told "oh, oops, we JUST shipped it, sorry, can't help you". *** They won't refund, won't resend the package, won't do anything basically.
$90 down the drain. Even though I NEVER asked to have my package shipped to my previous address.
Unheard of and uncalled for to just use data without even a check box to ask if you (as a company) are retrieving the right info. Dumb ***.
Reason of review: Poor customer service.
Monetary Loss: $80.
Preferred solution: Full refund.
Dolls Kill Cons: Fact they scammed me, Customer service.
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