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I have tried calling both numbers at least 25 times and have not been able to get a human on the phone. When I call the 800 number it has an automatic message saying they are all busy and to call back later, then it hangs up. When I call the 415 number, it says someone...
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DollsKill
DollsKill
Dolls Kill Verified Representative

We're in the office from 9-5 M-F PST - our phone lines get a little backed up at times but email or text us when you aren't able to get through and we'll respond within 24 hrs...

#1394473
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Dolls Kill - Halloween costume damaged

Dolls Kill - Halloween costume damaged
I just received the dolls kill rex manning bae costume and the zipper on the skirt is only partially sewed on the garment. I just opened the package... have not tried it on. I'll try to reach out and hopefully get a replacement by halloween.
#1389816
Just received my orders on OCTOBER 25TH,one item was the wrong color,one item was missing and one item was damaged, emailed, texted calked @100 times no followup!
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DollsKill
DollsKill
Dolls Kill Verified Representative

So sorry about the issues with your order and hope we were able to resolve this for you. If not, please reach back out to us at contact@dollskill.com with your order #. So sor...

1.0
#1389399
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Dolls Kill - Super helpful and Nice

I wrote the wrong address, but a quick email and it was fixed in a hurry! I got my piece 2 days after the original order and it’s very true to size and true to the picture!
5.0
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#1388716
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Dolls Kill - Received damage item. Rectified immediatley.

Received an item that was damaged in transit. Contacted customer services and they immediatley handled the problem. Was very impressed with both the response time and how the situation was handled.
4.7
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#1388443
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Dolls Kill - Quick response

I accidentally forgot to change my shipping address and had already sent my order through. I contacted dolls kill and had a response really quickly and it was resolved. I love the clothes on this site, everything has always come in a timely manner and customer service has been great:) no complaints
5.0
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#1388154
I have shopped with dollskill before no problem This purchase I made a mistake of ordering a pair of boots I meant to remove from my cart. I emailed right away and they were kind enough to remove and refund me for the item Thanks! Well I got my order super fast (the...
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5.0
#1387568
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Dolls Kill - Poor customer service

This company does not answer the phone or respond to text messages or emails. I made several attempts via every mode to no avail.
#1387403
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Dolls Kill - Straight A’s !!

Excellent products and excellent customer service! I had to exchange a couple items and they made it super easy and fast!! Very reasonable prices compared to many other companies!!! I will definitely be shopping here again!!!!
5.0
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Advertised vs Delivered
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#1385768
I ordered originally through Dollskill in September. The package was sent through DHL and then another company in Australia (which I have reported to Fair Trade in the meantime). The company claimed that I wasn't home/no place to put my order/tried delivering etc etc...
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4.6
I liked
  • Way their clothes fit and the fast delivery
  • Great and helpful attitude of the staff
  • Quick precessing and customer service help
#1384433