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Dolls Kill - Great customer service!

4.5
Details
I ordered three items two months ago which still have not arrived. But the Dollskill staff were really responsive and quickly contacted those involved, offering to send me another package free of charge as this one was not to be delivered by the carrier. :)
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Review #1587304 is a subjective opinion of poster.
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Dolls Kill - Store credit

5.0
Details
Dollskill always rectify any complaint I have perfectly. They are perfect most of the time and when they aren’t they fix it!
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Pros
  • Way their clothes fit and the fast delivery
  • Personable and friendly customer service
  • Staff
Review #1586428 is a subjective opinion of poster.
0 comments
1.0
Details
I’ve only ordered from Dolls Kill twice, first time was a belt in like 2017 which I received and gave away it didn’t fit ...I decided I’d order again 2nd time was a week ago on July 3 2019 n sadly regretted it I never got my items I spoke with postal office and my own...
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Author
Reason of review
Problem with delivery
Loss
$90
Preferred solution
Deliver product or service ordered
Tags
Review #1585511 is a subjective opinion of poster.
0 comments

Dolls Kill - Amazing customer service !!!

4.2
Details
had an issue with my order coming and the wrong product was sent. customer service were really helpful in sorting out the order, and they didn't make me ship the wrong product back either, super cool staff and very helpful
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Reason of review
Good customer service
Review #1581201 is a subjective opinion of poster.
0 comments

Dolls Kill - Shipping always TERRIBLE

2.8
Details
Your shipping is such a joke! My first order, I upgraded to 2-3 shipping. I ordered on July 2nd. You didn't even get it into the mail until today. Shipping label was created the 3rd. I ordered a second item the next day, upgraded to 2-3 day shipping and it's getting here tomorrow. Tell me how the second item I ordered is getting here before the first item? I know it's a holiday on the 4th but waiting 6 days for 2-3 day shipping as advertised is MISLEADING. This is the second time I have had something happen with my shipping from this company and I order online all the time.
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Author
Reason of review
Order processing issue
Preferred solution
Price reduction
Review #1578387 is a subjective opinion of poster.
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Dolls Kill - First time

Dolls Kill - First time
I order a shoe friday and it a tell me it will come july 10 wen i need it for july 7 so i need to speak to somebody there
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Author
Pros
  • First time with the company
  • First time visit
Cons
  • First time visit
  • First time
Reason of review
I need it to go to the this address Miami fl 265 nw 187st before the 5
Loss
$76
Preferred solution
I need it to reach Miami fl 265 nw 187st before the 5
Tags
  • First Time Visit
Review #1573702 is a subjective opinion of poster.
0 comments

Dolls Kill - Never got my order

I didn't receive my item. The tracking says it was delivered by DHL but I had the package sent to my office which was open during the time of "delivery". I requested refund, made a claim through PayPal - they won't help. So I'm just out $60. I won't be shopping with them again.
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Reason of review
Problem with delivery
Loss
$60
Review #1558648 is a subjective opinion of poster.
0 comments

Dolls Kill - NEVER AGAIN!

1.5
Details
I have always wanted to order clothing or shoes from Dolls Kill & I finally did. What a mistake! Their items are low quality, customer service is horrible, and they make everything way more complicated than it has to be! I went into buying from them with an unbiased opinion, but now after reading all of the other reviews and complaints on multiple sites, I will never buy from them EVER again and will definitely be telling my friends!!!! https://www.google.com/amp/s/amp.reddit.com/r/goth/comments/b0dj4r/question_regarding_dolls_kill/
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Product
Reason of review
Bad quality
Review #1550200 is a subjective opinion of poster.
1 comment
4.6
Details
Some shoes i wanted had sold out but they were in touch with me and send me soooo many links to similar shoes to help me out!! Customer service is and products are ***
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DollsKillCares
Dolls Kill Verified Representative
#1701527

Hey! I'm glad you liked our recommendations! Keep us posted if there's anything else we can help you with. We're available through email, text, phones, and chat

Author
Reason of review
Fast order processing
Review #1545168 is a subjective opinion of poster.

Contact Dolls Kill Customer Service

Mailing Address:
Dolls Kill
P.O. Box 77328
San Francisco, California 94107
United States
Phone:
(415) 932-6809
All Dolls Kill Contacts

Dolls Kill Products and Services Reviews

1 comment
5.0
Details
Nicole was a total babe! She went above and beyond my expectations, when I had to contact Customer Service. Awesome company! Will order from them again for sure.
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DollsKillCares
Dolls Kill Verified Representative
#1701529

We are so glad to hear your experience was amazing! If you have anymore questions/concerns let us know! We appreciate you endlessly and we're always here to help

Author
Pros
  • Customer service
  • Unique styles of clothes and shoes
  • Variety of styles
Reason of review
Good customer service
Review #1531504 is a subjective opinion of poster.