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I have tried calling both numbers at least 25 times and have not been able to get a human on the phone. When I call the 800 number it has an automatic message saying they are all busy and to call back later, then it hangs up. When I call the 415 number, it says someone...
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DollsKill
DollsKill
Dolls Kill Verified Representative

We're in the office from 9-5 M-F PST - our phone lines get a little backed up at times but email or text us when you aren't able to get through and we'll respond within 24 hrs...

#1394473
Just received my orders on OCTOBER 25TH,one item was the wrong color,one item was missing and one item was damaged, emailed, texted calked @100 times no followup!
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DollsKill
DollsKill
Dolls Kill Verified Representative

So sorry about the issues with your order and hope we were able to resolve this for you. If not, please reach back out to us at contact@dollskill.com with your order #. So sor...

1.0
#1389399
Dolls Kill is a bottom-of-the barrel establishment run by illiterate, lowlife people who belong huddled under a pile of dirty needles in a trailer park bathroom. It is is the perfect example of an out-of-control business culture that relies on dishonesty, degradation,...
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AngieDollsKill
ClassicBiddy
Dolls Kill Verified Representative

Hi There,I am so sorry to hear you've had a bad experience with a recent Dolls Kill order. I've sent you a private message so that you can send us your order number so we can ...

1.4
#1248721
I ordered a package about 10 days ago and bought 2-3 day shipping. The package was scheduled to be delivered 3 days ago (already later than I wanted). On the day of delivery, I checked my tracking and the package said it was delivered to the concierge. When I went to...
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DollsKill
DollsKill
Dolls Kill Verified Representative

Hi There,I am so sorry to hear you didn't receive your shipment. Unfortunately there can be the occasional error with deliveries. They don't happen often, but sometimes carrie...

1.0
I didn't like
  • Delivery service
  • Customer service
#1247098
I never order from you guys ever and don’t know who the *** yall area. I saw a charge for 167.85 dollars on my bank statement. Then my bank saids you guys charge my card in 11/2017. I’m reporting you guys and this against the law. I tried calling and getting a message....
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DollsKill
DollsKill
Dolls Kill Verified Representative

Hi There,We are so sorry to hear you suspect fraudulent charges on your card. At Dolls Kill, we take fraudulent transactions very seriously. Please contact our Customer Servic...

1.0
#1245391
Very cheap material, over priced clothing from china
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DollsKill
DollsKill
Dolls Kill Verified Representative

Hi There,We are sorry to hear you are disappointed in the quality of the item(s) you ordered. You are always welcome to send any unwanted items back as a return. Also feel fre...

#1235332
They never *** answer their phones. Ever. It always says they’re busy on the phone but I doubt they even have anyone answering phones. Worst customer service ever.
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DollsKill
DollsKill
Dolls Kill Verified Representative

Hi There,I am so sorry you had trouble reaching us be phone. We do have limited hours of operation for our phone lines and they can get quit busy. We respond to emails and tex...

1.0
#1228175
I ordered a jacket came defective had ink all over the back of the jacket which was white so its very obvious to see .Had to basically begg for a exchange then i received the exchange to find out it was defective as well.At this point customer service want respond back...
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DollsKill
DollsKill
Dolls Kill Verified Representative

Hi There,We just sent you a private message to clear this issue up. We are sorry to hear about your experience. We always want to offer the best quality products for our custo...

Product
I liked
  • What i ordered
I didn't like
  • Communication
#1225673
Wow. This company is horrible. I made an order, was not sent the entire order, was refunded unknowingly, and then when I talked to customer service they acknowledged that I was not informed that I was refunded. Even the shipping email said my whole order was there. So...
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DollsKill
DollsKill
Dolls Kill Verified Representative

Hi There,We just sent you a private message so we can get your order number and help you find a better resolution. We are sorry for any inconvenience.

1.0
#1223346

Contact Dolls Kill

Mailing Address:
Dolls Kill
P.O. Box 77328
San Francisco, California 94107
United States
Phone:
(415) 932-6809
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Dolls Kill Products and Services

So, my daughter bought boots which arrived but were too small. Realised you have to pay for return, and it's to San Francisco - from Scotland! And then you (if your item qualifies) get a STORE CREDIT! So she would need to order again - they don't do exchanges for a...
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DollsKill
DollsKill
Dolls Kill Verified Representative

Hello,We are sorry to hear you are disappointed with our return policy. We do state the policy clearly on our website prior to purchase. We are working on seeing if there is a...

Product
#1209466