I purchased a dress for my daughter in 2 sizes, spoke to a customer service rep. who NEVER informed me that if I purchased two sizes, the one I returned would not be issued a refund.
They say the words "returns" but never tell you upfront that they only issue store credit.
I have complained to American Express, and directly to the customer service supervisor at Dolls Kill, but they just say "policy is policy" and informed me that I did not read the website "carefully enough". I agree with the previous customer they are deceitful about their policies.
DONT SHOP WITH THEM!!!
Review about: Dolls Kill Dress.
Monetary Loss: $54.
Preferred solution: Full refund.